Global Certificate in Customer Persuasion Techniques
-- viendo ahoraThe Global Certificate in Customer Persuasion Techniques is a comprehensive course designed to empower professionals with the skills needed to influence customer decisions effectively. In an era where customer experience significantly impacts business growth, this course is more relevant than ever.
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Detalles del Curso
• Understanding Customer Psychology: Exploring the factors that influence customer decision-making, including cognitive biases, emotions, and social influences.
• The Art of Persuasion: An introduction to persuasion techniques, including the six principles of persuasion by Robert Cialdini.
• Effective Communication Skills: Developing active listening, clear articulation, and empathy to build customer rapport.
• Building Trust and Credibility: Strategies for establishing trust with customers, including transparency, consistency, and reliability.
• Handling Objections and Resistance: Techniques for addressing customer objections, overcoming resistance, and turning negatives into positives.
• Creating Value Propositions: Crafting compelling value propositions that differentiate your offerings and resonate with customer needs.
• Negotiation Techniques: Effective negotiation strategies that balance customer satisfaction and business objectives.
• Measurement and Improvement: Tools and techniques for measuring the success of customer persuasion efforts and continuously improving skills.
Trayectoria Profesional
Requisitos de Entrada
- Comprensión básica de la materia
- Competencia en idioma inglés
- Acceso a computadora e internet
- Habilidades básicas de computadora
- Dedicación para completar el curso
No se requieren calificaciones formales previas. El curso está diseñado para la accesibilidad.
Estado del Curso
Este curso proporciona conocimientos y habilidades prácticas para el desarrollo profesional. Es:
- No acreditado por un organismo reconocido
- No regulado por una institución autorizada
- Complementario a las calificaciones formales
Recibirás un certificado de finalización al completar exitosamente el curso.
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Preguntas Frecuentes
Tarifa del curso
- 3-4 horas por semana
- Entrega temprana del certificado
- Inscripción abierta - comienza cuando quieras
- 2-3 horas por semana
- Entrega regular del certificado
- Inscripción abierta - comienza cuando quieras
- Acceso completo al curso
- Certificado digital
- Materiales del curso
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