Global Certificate in Customer Persuasion Techniques
-- ViewingNowThe Global Certificate in Customer Persuasion Techniques is a comprehensive course designed to empower professionals with the skills needed to influence customer decisions effectively. In an era where customer experience significantly impacts business growth, this course is more relevant than ever.
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โข Understanding Customer Psychology: Exploring the factors that influence customer decision-making, including cognitive biases, emotions, and social influences.
โข The Art of Persuasion: An introduction to persuasion techniques, including the six principles of persuasion by Robert Cialdini.
โข Effective Communication Skills: Developing active listening, clear articulation, and empathy to build customer rapport.
โข Building Trust and Credibility: Strategies for establishing trust with customers, including transparency, consistency, and reliability.
โข Handling Objections and Resistance: Techniques for addressing customer objections, overcoming resistance, and turning negatives into positives.
โข Creating Value Propositions: Crafting compelling value propositions that differentiate your offerings and resonate with customer needs.
โข Negotiation Techniques: Effective negotiation strategies that balance customer satisfaction and business objectives.
โข Measurement and Improvement: Tools and techniques for measuring the success of customer persuasion efforts and continuously improving skills.
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