Masterclass Certificate in Service Leadership: Customer Engagement
-- ViewingNowThe Masterclass Certificate in Service Leadership: Customer Engagement is a comprehensive course designed to empower professionals with essential skills for career advancement in customer engagement and service leadership roles. This course is critical in today's industry, where businesses prioritize customer experience and engagement to drive growth and loyalty.
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โข Unit 1: Introduction to Service Leadership
โข Unit 2: Customer Engagement Strategies
โข Unit 3: Understanding Customer Needs and Expectations
โข Unit 4: Effective Communication in Customer Service
โข Unit 5: Building Customer Trust and Loyalty
โข Unit 6: Handling Customer Complaints and Conflicts
โข Unit 7: Measuring Customer Engagement and Satisfaction
โข Unit 8: Leveraging Technology for Customer Engagement
โข Unit 9: Creating a Customer-Centric Culture
โข Unit 10: Innovating for the Future of Customer Engagement
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