Masterclass Certificate in Service Leadership: Customer Engagement

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The Masterclass Certificate in Service Leadership: Customer Engagement is a comprehensive course designed to empower professionals with essential skills for career advancement in customer engagement and service leadership roles. This course is critical in today's industry, where businesses prioritize customer experience and engagement to drive growth and loyalty.

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AboutThisCourse

By enrolling in this course, learners will gain a deep understanding of service leadership principles, customer engagement strategies, and how to build and lead high-performing customer service teams. The course covers vital topics such as customer journey mapping, voice of the customer programs, and customer experience metrics, providing learners with a holistic view of customer engagement. With a focus on practical application, this course equips learners with the skills and knowledge needed to drive customer engagement, improve customer satisfaction, and reduce churn. By completing this course, learners will demonstrate their commitment to customer-centricity and gain a competitive edge in their careers, making them an invaluable asset to any organization.

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CourseDetails

• Unit 1: Introduction to Service Leadership
• Unit 2: Customer Engagement Strategies
• Unit 3: Understanding Customer Needs and Expectations
• Unit 4: Effective Communication in Customer Service
• Unit 5: Building Customer Trust and Loyalty
• Unit 6: Handling Customer Complaints and Conflicts
• Unit 7: Measuring Customer Engagement and Satisfaction
• Unit 8: Leveraging Technology for Customer Engagement
• Unit 9: Creating a Customer-Centric Culture
• Unit 10: Innovating for the Future of Customer Engagement

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
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FastTrack GBP £149
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode GBP £99
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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MASTERCLASS CERTIFICATE IN SERVICE LEADERSHIP: CUSTOMER ENGAGEMENT
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UK School of Management (UKSM)
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05 May 2025
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