Masterclass Certificate in Service Leadership: Customer Engagement
-- ViewingNowThe Masterclass Certificate in Service Leadership: Customer Engagement is a comprehensive course designed to empower professionals with essential skills for career advancement in customer engagement and service leadership roles. This course is critical in today's industry, where businesses prioritize customer experience and engagement to drive growth and loyalty.
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⢠Unit 1: Introduction to Service Leadership
⢠Unit 2: Customer Engagement Strategies
⢠Unit 3: Understanding Customer Needs and Expectations
⢠Unit 4: Effective Communication in Customer Service
⢠Unit 5: Building Customer Trust and Loyalty
⢠Unit 6: Handling Customer Complaints and Conflicts
⢠Unit 7: Measuring Customer Engagement and Satisfaction
⢠Unit 8: Leveraging Technology for Customer Engagement
⢠Unit 9: Creating a Customer-Centric Culture
⢠Unit 10: Innovating for the Future of Customer Engagement
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