Executive Development Programme in Conflict Management: Resolution
-- ViewingNowThe Executive Development Programme in Conflict Management: Resolution is a certificate course designed to empower professionals with the necessary skills to handle conflicts effectively in the workplace. This program emphasizes the importance of conflict resolution, an in-demand skill in today's diverse and fast-paced business environment.
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⢠Understanding Conflict Management: An overview of conflict management and resolution, including definitions, types of conflict, and the importance of effective conflict management in the workplace.
⢠Communication Skills for Conflict Resolution: Techniques for effective communication, including active listening, assertiveness, and nonverbal communication, to facilitate conflict resolution.
⢠Conflict Analysis and Assessment: Methods for analyzing and assessing conflicts, including identifying underlying interests and positions, and evaluating the impact of conflicts on individuals and organizations.
⢠Negotiation and Mediation Techniques: Strategies for negotiation and mediation, including preparing for negotiations, creating a productive negotiation environment, and handling difficult negotiators.
⢠Conflict Resolution Strategies: Approaches for resolving conflicts, including problem-solving, compromise, and collaboration, and when to use each strategy.
⢠Conflict Prevention and Mitigation: Techniques for preventing and mitigating conflicts, including creating a positive work environment, managing change, and addressing potential conflicts before they escalate.
⢠Leadership and Conflict Resolution: The role of leadership in conflict resolution, including developing a conflict resolution culture, managing conflict within teams, and leading by example.
⢠Legal and Ethical Considerations in Conflict Resolution: Overview of legal and ethical considerations in conflict resolution, including confidentiality, discrimination, and harassment.
⢠Conflict Resolution in Practice: Real-world case studies and scenarios to apply conflict resolution skills and strategies, and receive feedback and coaching from instructors and peers.
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